Customer Reviews & Testimonials
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Great service. Timely. Professional. Polite. Explain everything. Check and recheck progress and customer satisfaction. Trustworthy. We had our whole heater and air-conditioning system replaced as well as the hot water heater. We're very pleased and our ...house is more evenly warmed and comfortable. I cannot think of a higher compliment than it is a pleasure to work with these gentlemen-- and know they will do the best job at the best price with integrity.
Replaced two oil furnaces and an air conditioning condenser for our home with high efficiency natural gas furnaces and a higher efficiency air conditioner (relative to our late 90s unit) with some modern refrigerant. Also had two oil tanks removed. The ...Adam team offered a competitive proposal and completed the project over two days (more on that in a sec) – staying into the evening each night to ensure the house was comfortably heated for the family. They left the project space cleaner then they found it and got big props for playing it straight and going the extra distance when they: • Let me know that one of the new unit’s humidifiers wasn’t functioning properly after the end of an (at least) 9 hour workday and came back on the third day to fix (I never would have known it wasn’t working if they didn’t proactively bring up) • Realized that I didn’t have the right wiring for the wi-fi thermostat I wanted on my second floor. Gave me a loaner for a night to make sure my heat was working and then came back on the third day with a solution that met my needs without them having to fish a power wire from my basement to the second floor. Special shout out to Perry, Darryl, John and Lauren on the team at Adam who were responsive, friendly, neat, courteous and true professionals through the entire experience.
I am so happy that we found them! After countless other companies tried to overcharge and over-exaggerate, Adam Mechanical was honest, worked within our budget, and had a great team come to replace our (very) of furnace. Thanks so much to Alex, Josh, and ...the rest of the install team for all of their help and hard work!
High praise for Noah and the team at Adam Mechanical. Around Thanksgiving, we noticed water had seeped into our basement. Having had good prior experiences working with Adam Mechanical on different issues, we called them around noon on the Saturday ...after Thanksgiving and Noah was at our house by mid-afternoon the same day investigating the problem. We learned that we had a cracked pipe, due in part to a poor repair job done by a different firm that our insurance company made us use a few years ago. This time, we fought with the insurance company to allow us to use Adam Mechanical and the insurance company finally gave in. Noah and the Adam Mechanical team did not disappoint. Communication was very good throughout the process, from initial diagnosis to getting an estimate to scheduling the repair to execution of the repair. Adam Mechanical also guarantees their work and offers attractive financing options. I highly recommend them!
Called to make an appointment for a kitchen sink pipe repair after a clogged garbage disposal. I fixed the clogged pipe but the metal piping was rusted and cracked. They told me someone could come out to take a look, possibly that day or the next. I told ...them no problem, either day would work. They called back and told me someone could come by that day between 2-6pm. The plumber arrived at 2pm. He took a look at the issue and came back with a $175 quote to repair the piping and $125 for an emergency fee! What emergency? They didn’t have to come out that day, which I explained on the first phone call. He told me he couldn’t replace the garbage disposal tailpipe because he didn’t have that part. So he recommended a $425 new garbage disposal install. What? For a $1.45 part they sell at Home Depot!!! The plumber did come back and said “since I didn’t really do much”, I will take $50 off! So $250 (maybe $15 worth of parts) for a 5 minute job but initially wanted to charge me $300 and didn’t finish the job. I had to go to Home Depot, buy the part (1.5 miles from my house) and finish the piping! Thank you but I will not recommend Adam Mechanical. Technician was super kind, professional and courteous.
This is the first time that I requested the services from Adam Mechanical Heating Air Conditioning and Plumbing. I was very impressed with how fast the customer service department processed my service request and they were very polite and professional. ...They were also able to schedule me an appointment with the service technician on the same day. They texted me a profile of the service technician that was going to do the work and also texted me a picture of him for security purposes. My service technician, Noah Oettel was neat in appearance, friendly, the ultimate professional and was very knowlegeable about his trade. Noah took his time until he was able to discover the source of the problem and he patiently entertained any questions that I asked him to my satisfaction. Noah provided phenomenal service and I am elated and would not hesitate to request the services of Adam Mechanical Heating Air Conditioning and Plumbing again should the need ever arises. I will most definitely refer their services to my family and friends. Keep up the great work and thank you!
I used this company to do my annual maintenance. They came on time, did the work and all of that was fine. They did leave me a few estimates for things that weren't broken "yet" but in case I want to do the work in advance. All very expensive, but fine. ...My problem with the company isn't around this, but now as a client looking for them to do more work. My HVAC system had a broken damper. I know its broken, I can see it. (this was not one of the pre-breaking estimates they gave me) I called to ask to have someone come out and give me an estimate to do the replacement work, order the parts and etc. I called and they told me I would have to have a diagnostic visit first, which would be $100. I explained, I don't need to find the problem, I know what it is, I just want to know how much it is going to cost to fix it. Long story short, they were unwilling to even price out the work for me (despite their hold message telling me about free estimates!) without me paying them $100 to stop by. Although they did say they would credit me $100 back if I went with their unknown bid! Insane! I really wanted to like this company, we share the same name, but if you think I'm going to pay $100 just to find out what you want to charge me, then I'll go elsewhere.
Just wanted to express my appreciation to our service Tech.Dan and Melissa of the Adam Mechanical staff for doing a great job on getting my furnace back online. Our furnace went down on a Friday night and we were without heat. Dan was very professional ...and extremely qualified at completing the repairs to our furnace. His service was first class. It took a few days to find the part necessary to make our repairs due to warehouse availability. Melissa, in the office, kept me informed every step of the way as to when and how parts were being ordered and then scheduled for installation. For most customers the most important thing is communication. There is nothing worse than not keeping in touch which leaves the customer "not knowing." This was handled by Melissa perfectly. Again, hats off to Adam Mechanical for the great job and communication during our repair process.
If your looking for quality work, then choose Adam Mechanical. The job they did was exceptional, it's just not finished. Converting my home from oil to gas, sounds like an easy transition. Well everything was going smooth, until it was time to put the ...meter in. I was informed by the "meter guy" that my job was incomplete. That I should have a galvanized pressure pipe leading from the inside of my home to the meter. When informed, I called Adam back, not only to be dismissed, but told I'll get back to you. 24 hours later, no call and the rep I was speaking too is now unavailable. Now you would think I would at least get some type of explanation. Something within reason, being as though it's cold outside and I'm lacking heat. Yet I'm here typing on google with a space heater and an incomplete job. Not wanting to give Adam one star, yet it's very deserving because I don't know what else to do. Seems as if I'll be finding someone else to complete what should have been "standard"! I guess sense the check cashed no one is willing to give me any answers. Thanks Adam, yes its very cold in my house, no worries my children can continue to use extra blankets and a space heater. Have a good day! Update: I finally got to speak with a rep, who actually exercised empathy and assured me that this isn't the way Adam conducts business. It seems there was some miscommunication and Adam will fix the situation and I'll finally have heat. I'm a little frustrated, yet the work is exceptional and they are very professional. I don't know how much writing this review help to further my cause, yet they are remorseful, from the person who did the work to the salesman who convinced me that Adam was the right company. As of now I will keep my review as is, until the work is finally done. Work completed, like I said in the beginning, the work is exceptional and I didn't want to write a review that reflected poorly. The staff and sale associates were on top of their jobs. The Operations Manager called me several times to ensure that everything was taken care of. They even sent our family a basket of chocolates to show that they care about the consumer. Overall experience was great even though there was a miscommunication. All is forgiven and I appreciate the work and the teams effort to get what was wrong right.
Adam Mechanical is AMAZING!!!! We have been using them for the past few years now, and we have never been disappointed with their service. In addition to replacing our air conditioning system, we regularly have our systems serviced for tune-ups to make ...sure everything is running smooth. They are so helpful and educate us on everything about our systems, how to run them more efficiently and happy to answer any questions or concerns. We regularly see Dan and he is wonderful - knowledgeable, funny and such a pleasure to have servicing our HVAC system. I can't recommend their service and staff enough!!!!
We've had Adam Mechanical over twice. Neither time have we purchased the recommended service, so I can't really speak to the quality of the repairs they do. The first time was an AC problem and we just got a better quote. The second time was ...today. Their people seem to be very courteous and professional. My technician on my recent heating problem, Ed, was a model citizen, and he didn't mind that I sat by him and asked questions while he was troubleshooting to understand more about the furnace startup process. He happened to land on what turned out to be the real problem--my gas valve--but he wasn't sure and wanted to check with a senior tech. After his call, he said that he had been wrong, the problem was my motherboard, and that the fix would be $1200. Go with your gut, Ed! I wasn't about to subscribe to a fix recommended by someone who didn't evaluate the problem himself. I didn't have the presence of mind or forthrightness to tell Ed that. Besides, I thought the motherboard was the least likely thing to have gone wrong, but I won't belabor the point with details. Anyway, after Ed left, and following up on his intuition, I poked around the gas valve with my multimeter and found a plug that wasn't seated correctly. It was hard to find, because if you push the plug in, it kind of pushes the prongs out of the way but it FEELS like the plug went in right because it's a tight fit. I carefully reseated the plug, started the furnace, and now I'm sitting in a warm house. It wasn't Ed who unseated that plug, I'm pretty sure it was another company that came to inspect the thing last week and unplugged this and that and left. I've liked my experiences with the people, but what can I say? I would have paid for a $1200 repair that didn't fix my issue. Would someone have come to confirm the problem before ordering the part and scheduling the repair? My advice--don't pay for any repairs unless the tech on-site can show you why it's broken and why fixing it will cause your system to work. If the tech needs to make a call out to someone else, ask for that person to actually physically come here and inspect the system themselves before buying the service. I'm not super mad or anything. I don't want follow-up to "make things right" (they're not wrong) and I don't want a refund. Seriously. Don't reach out to me. Ed taught me a lot about the furnace and pointed me toward the issue, it was worth the $99 to me. I just want to give advice and feedback. Don't accept a diagnosis over the phone, and especially if a proposed repair is breaking the $1000 mark, the diagnosis probably shouldn't be given over the phone either.
Sent you a customer, at 124 Newell Street Morton Pa, your agent Alex Sherrill has appointment with them tomorrow. Your work staff are very professional and knowledgeable in this field. Looking to enjoy my new gas heating unit for years to come. Thank ...you Adam Mechanical. Sincere thanks the Blunt family.
Adam Mechanical proved to be the most PROFESSIONAL, EFFICIENT AND COURTEOUS service organization I have used in my 50 years of home ownership. They performed their work exactly as they said in the pre visit and cleaned and left our home in as good a ...condition as it was before they started the work. We got everything we hoped in fixing our problem.
Could not be happier with my service from Adam mechanical! The customer service was great and the plumber who came to my home, Eric was fantastic! I will definitely keep them in mind if I have more plumbing issues!
Very efficient and highly professional.
Adam Coia did a great job! Very professional and respectable. Second time using Adam Mechanical and not the last. As a retired tech I know what the customer looks for and Adam Mechanical meets and exceeds those needs. Always on time,up front with fair ...and honest prices before work is done. Also I like the fact they text info and pic of who is dispatched to your home so there is no suprise as to who is showing up at your door. Also office staff is very friendly on the phone to speak too. Choosing Adam Mechanical was a wise choice and I would recommend them highly. Chuck Journey
Very responsive. Love the bio sent ahead of the arrival of the tech so my wife would recognize him. Tech did a thorough ob.
The install went quite well. They were friendly, cleaned up after themselves and went the extra mile to help with a couple items that weren’t done properly by whichever company performed the old installation. Afterwards there was a an ...administrative/financial discrepancy for which the owner went out of his way to resolve and ensure that I was happy.
Had a great experience with Adam Mechanical. Although I had to spend a lot of money to fix my AC, they were easy to work with and very communicative. I would highly recommend.
The tech, Kerry, worked diligently to clear my drain. He discussed my options clearly.
I contacted several companies for diagnosing my HVAC problem and quoting me a price for a new central air unit. The price estimate provided by Adam Mechanical was competitive. and I selected them after getting local recommendations on social media. I am ...happy to recommend Adam Mechanical. They were so professional, communicative, and responsive that I would recommend them even if cost was slightly more (which it was not)..The office staff immediately responded to any questions I had and took care of the paperwork promptly and efficiently. I met several technicians because I also had them tune up and do minor repair on another unit. Every technichican was professional, and communicative, encouraging me to ask any questions I might have along the way. I had one concern during the installation, and both company owners called me to make sure the issue was resolved to my satisfaction. I signed up for a service plan on all of my units going forward since I was so impressed with their service.
High marks for the Adam Mechanical team. They were prompt and effective in responding to my plumbing issues. The experience stood out to me because of their winning combination of sending highly-experienced professionals to jobs with a clear commitment ...to customer service.
Guys are the best. Always there on time . I know when you leave everything is good.
Awful experience with this company. Left work early to meet them at my house for work on my air conditioning unit and they never showed. I rang the office and the lady told me they were there but left because nobody was home which was a blatant lie. Then ...when I told her I was home she continued saying the technician called me and text me which was another lie. Will never use them again
Central went out at 1pm today got price gauged by several other companies and the run around. Called Adam Mechanical and got a fair price and excellent customer service from Nate. He came out and fixed my central unit and made sure everything was 100% ...before he left. Thanks again Nate, you service was appreciated and thank you Adam Mechanical for charging a fair price for quality work all the time! Love supporting local business especially when they support and take care of the customers they serve. Ernest Jones
Our AC had been out a whole week. The home warranty company sent several guys out who dinked around in our basement, not able to find a problem in the fan unit, even after we told them the main unit was on the roof. They all had some excuse for not being ...able to get up there - didn't have a ladder/the right ladder, one guy was working with a broken ankle and didn't want to do it. These guys showed up in dirty uniforms or dirty t-shirts and cargo shorts, and told us ridiculous things like just to change the filter or to replace the thermostat, when clearly, we had no cool air circulating in the house. We finally called Adam Mechanical, and we actually reached a person on the phone on a Sunday. We were called by a technician, Mike, and he was at our house within 2 hours. We received a text with a picture of Mike and a profile about him, so we knew who was coming to our house. (A really nice service touch). He was dressed professionally in uniform, diagnosed the problem on the roof in half an hour, and took another half an hour texting with our landlord, sending him videos of the issue with the roof unit so that he could fix it for us right away. He replaced the capacitor and added refrigerant and made additional recommendations for further service/replacement of the unit. After getting the runaround from different companies for a whole week (and taking days off for guys either not to show or show up a day later than promised), I cannot recommend Adam Mechanical enough. They were super professional, punctual, straight-forward in explaining the issues, and upfront with the costs. This is the kind of excellent customer service that you want to have in a company. They were a pleasure to deal with, and we will be using them from now on for all of our home services needs.
Excellent service! Such a pleasure to have them at home. Easy to communicate with and honest
Recently called Adam Mechanical to have my air conditioner repaired. They were fast, helpful and I could not recommend them more. Nate, my technician, was fantastic and is an asset to your company! Thank you for everything!
Very knowledgeable, professional and courteous. Will use them again. I highly recommend them.
Great Experience with them! Easy going company from the minute I called them unti they were finished the job. Highly recommended!
We’ve had great experiences with Adam’s Mechanical in the past, but this was totally different. We’ve used them for HVAC repair, maintenance, and a full HVAC and hot water heater replacement. The salesman was blatantly sexist - only speaking to my ...husband - but we’d had great experiences with them in the past, so we let it go. Recently our bathtub became clogged with hair and we couldn’t clear it ourselves. We called our usual plumber, but they’re tied up with a big commercial job. Wanting to get a quick resolution, we called Adam’s Mechanical - they also do plumbing and we knew the team was nice and do good work. On the phone, they refused to give us an estimate for any work that might be performed. Of course the work depends on the exact issue, but they refused to tell us anything except that the price is based on the work done, rather than the time it takes. We decided to just proceed, which was a mistake. We understand plumbing can be costly work, but the invoice presented was two and a half times higher than what we paid our regular plumber to do the same job a few years ago, when we moved in. Yes, companies raise their rates, but not *that* much. I called a few more places to get estimates for the same work and nearly everyone was in the same range as our usual plumber - a couple were less, a couple were more - but no where near as much as Adam’s Mechanical. The tech arrived on time and did put on shoe covers, but was not as nice as all of the other techs we’ve met over the years. (We've had great experiences before!) Really disappointed. ***Zach called on Saturday morning, when my husband was at the gym and I was playing with our son and missed the call. We are following up ***Zach went above and beyond to try to make it right. But... a week later and our bathtub is not draining again.
Adam mechanical was perfect. Came in response to an "emergency" call the day before a holiday. Repaired our very old AC to hold us over until we could install a new one. Everyone we worked with was a pleasure and extremely professional. Will definitely ...use again and refer to friends.
I called Adam Mechanical after reading such great reviews online and their plumber, Carey came out to give us a very reasonable estimate on a new hot water heater. He also came out and did the installation as well. Carey also showed us how everything ...works. He was just great. Very professional and very neat. We'll definitely hire them again.
Reliable, quality work and great customer service.. Extremely professional.
We had an A/C emergency on a Sunday evening and contacted Adam Mechanical. A technician came to our house within a few hours and fixed the problem. He was very courteous and helpful in explaining the issue. Since then, we’ve had our A/C tuned up from ...them and had a great experience with that technician, too. We are glad we found them!
Adam Mechanical service tech Ed was on time, professional, and informative. I would highly recommend Adam Mechanical for all things HVAC👍
Recently back in April I had converted my 15+ years oil boiler heating to natural gas and elect hot water to gas hot water. I was skeptical at first, because it was a huge job running a new gas line to the house. They proved it and did an excellent job ...it was beyond expectation. I am very pleased from the quote and installation. Ryan H delivered a streamline work process. The installation took 2 days to complete, others quoted me a 4-day work. Now this piece of work is a focus point in basement. I got lots of compliments thanks to the tech team Darryl P and Daniel G. I also will have them to install a gas stove and gas dryer in near future.
Great experience with AC installation. Thanks Adam Mechanical!
A+, from the time of appointment to the work and attitude of the technician. I'll have them back any time.
A company that does what it promises, with friendly and knowledgeable technicians, at a reasonable price. Couldn't ask for more--highly recommended!
Very professional company keeping me informed every step of the process from the time that service was requested through the arrival of the technician. Technician was prompt in his arrival, identifying himself properly, very friendly and very ...knowledgeable
I would surely recommend this company, as my parents recommended them to me. They’re friendly and extremely knowledgeable.
Noah from Adam Mechanical did some rough-in plumbing work at our house. It's wonderful to see someone so young who is so hardworking and knowledgeable about code requirements for new plumbing installations. He also provided excellent advice on choosing ...fixtures for our kitchen and bath. So glad we chose Adam Mechanical for our plumbing needs!
Very satisfied with the service. From quote and installation, to payment, everyone involved was very courteous and knowledgeable. They helped us in every step of the way. Installation looks very professional. We really enjoyed having their technicians ...around. Split units they installed cools down the room in no time with minimal noise. We are very happy with them so far, and hope to have them install more units next year.
Highest recommendation. My experience is that most service vendors, even when skilled at their craft, often fall short on customer service. Adam Mechanical was an exception, exceeding all expectations, in all areas. I had two condenser units and a heat ...pump installed. I was walked through several options at different price points, and experienced no pressure to purchase the most expensive option. I was scheduled on the spot, and their crews were prompt, courteous, and answered my many questions while on-site. They wore shoe booties every time they entered my home, and left the work areas as clean as they found them. You can tell they are a family-run business and that they care about earning your business and keeping it.
Every time I contact Adam Mechanical, they are always so pleasant and easy to work with. I really like how they track when we need any maintenance (we're on a plan) and I don't need to worry about following up because they're on top of things. Thanks for ...making our heating & air conditioning one less thing for us to worry about!
Adam Mechanical offered great same day service, including a text message with a photo of my technician.The technician was prompt, courteous, knowledgeable, and respected me as a woman. I would certainly call them again.
They came out same day to replace a relief valve on the boiler after it would not reseat. This service was surprisingly expensive considering the cost of the part, but I knew a competitor would charge around that much, too, and they matched the price. ...They were very reasonable about it and very easy to work with. Would hire again.
The tech was on time, knew his work, did the job well, and made some good recommendations.
Prompt service and professional service. The technician was very knowledgeable and didn't try pressure me into other products.
Great service beyond my expectations!
Very thorough and fair pricing.
I couldn’t be happier. They did a fantastic job at my house.
Always prompt, competent and friendly service.
We had Eric, the master plumber, and Nate do an excellent job with replacing our 2-story cracked sewer pipe. Eric wrote up a thorough estimate, was friendly and made plumbing easier to understand, and got the job done in 1 day with 1 day in between the ...estimate! We feel so much relief and so thankful for Eric and Nate's hard work!!
We have uaed Adam Mechanical for plumbing and for heating issues. They have always been extremely fast to respond when we need them, clear about the actual cost and have resolved the problem completely. Courteous, knowlegable, and honest. After ...disappointments with smaller and less expensive "professionals" my wife and I decided to pay for a contract with Adam. Costs a bit more than smaller outfits, but this is really a case of getting what we pay for.
Called me back at midnight and was there the next morning at 8am to fix a problem with my gas heater. They quickly and properly diagnosed the issue and fixed it for cheap. I will absolutely use them in the future.
Adam Mechanical sent Kerry to fix a drip we had in the shower. He came over quickly and fixed it quickly and cleanly.
I was shocked when Horizon would not send someone for my broken heating until 10 o’clock the next day. So I called Adam Mechanical and they called me back within 12 minutes. The technician was competent and pleasant and I have decided to stay with Adam ...Mechanical for my future needs.
Kerry and the other gentlemen that was in my house in Broomall on 2/21/19 were exceptional in how they conducted business. Kerry saved me money by explaining the differences between different water heaters. I was so glad that he was able to install a ...new heater on the same day as well. Additionally, Kerry took the time to make sure I understood how my new water heater functions. Thank you! I will never call another plumber ever again.
We had a plumbing issue so we called Adam Mechanical. Kerry got us fixed up pretty quick (same day) at a reasonable price. We'll use them again.
great service, honest work and Adam is one of the companies very good technicians
Outstanding service. We call on Super bowl Sunday and they came that very same day twice ! The second time during the game. They cared about our safety and economics too. Highly recommended.
I had a leak in my bathroom sink that required soldering. They responded to the call within an hour and fixed the problem without an issue. Eric was super helpful, kind, and respectful. Thanks, Adam Mechanical!
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My hat is off to Adam Mechanical!